Judi365 Privacy Policy — Member Personal Data Protection

Judi365 collects your personal information through several transparent and responsible means. This information is divided into two main categories:

Information You Provide Directly:

• Full name, date of birth, and identification card or passport number upon account registration
• Active email address and mobile number for verification and communication purposes
• Residential address for identity verification (KYC) requirements
• Bank account or digital wallet details you register for deposit and withdrawal transactions
• Supporting documents such as bank statements, utility bills, or a copy of your identification card during the KYC process
• Any additional information you share while communicating with our support team

Automatically Collected Information:

• Device IP address, browser type, and operating system used
• Activity log data including pages visited, session duration, and in-platform actions
• Approximate location data based on IP address — not GPS or precise location
• Mobile device information such as device model and operating system version when using the judi365 app
• Transaction data including deposit history, withdrawals, and wagering

Every piece of information we collect is used for a clear and legitimate purpose. judi365 uses your personal data for the following purposes:

We never use your data for purposes not stated here without first obtaining fresh consent from you. If we wish to use your information for a new purpose, you will be notified and given the option to agree or decline.

Judi365 does not sell or rent your personal data to any third party. However, in certain situations, we need to share information with trusted partners in order to deliver our services to you fully:

• Payment Service Providers: Required transaction information is shared with payment processors such as FPX, DuitNow, Touch 'n Go eWallet and GrabPay solely to process your financial transactions.
• Game Providers: Minimum data required for game operations is shared with third-party game software providers that have been audited and have data protection agreements with judi365.
• Regulatory Authorities: judi365 will disclose information to government authorities or regulatory bodies when required by Malaysian law or a valid court order.
• KYC Partners: Registered, PDPA-compliant third-party identity verification service providers are used to verify member identities in accordance with anti-money laundering (AML) requirements.
• Business Transfer: In the event of a merger, acquisition, or sale of judi365 assets, user data may be transferred to the successor entity, and you will be notified in advance.

All third parties with whom we share data are required to comply with data protection standards equal to or stricter than our own privacy policy. Legally binding data processing agreements are signed with all such partners.

Protecting your personal data is judi365's top priority. We continuously invest in the latest security infrastructure to ensure your information is always well-protected. The security measures we implement include:

• 256-bit SSL Encryption: All communications between your browser or app and judi365 servers are encrypted using TLS 1.3 — the latest industry standard for web security.
• Two-Factor Authentication (2FA): Members can enable 2FA for an extra layer of protection during login, ensuring only you can access your account.
• Real-Time Activity Monitoring: Our AI system monitors every transaction and login activity in real time to detect any suspicious patterns or unauthorised access.
• Internal Access Controls: Only specifically authorised judi365 staff may access members' personal data, and only for legitimate operational purposes.
• Regular Security Testing: The judi365 platform undergoes regular penetration testing and security audits by certified independent cybersecurity firms.
• Data Backup: Data is automatically backed up daily to a secure, separate location to ensure service continuity and disaster recovery.

Judi365 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. The following are our data retention period guidelines:

• Active Account Data: Retained for the duration that your account remains active and in use on the judi365 platform.
• Data After Account Closure: Basic personal information and transaction records are retained for a minimum of 7 years after account closure to comply with financial and anti-money laundering legal requirements.
• Communication Logs: Customer support conversation records are retained for 2 years for reference and service quality improvement purposes.
• Marketing Data: Information used for direct marketing purposes is deleted immediately upon withdrawal of your consent.
• Technical Data: System logs and usage data collected automatically are retained for 12 months before being anonymised or securely deleted.

Once the retention period expires, your data will be securely deleted using data erasure methods that comply with international standards, ensuring the information cannot be recovered.

The judi365 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information on how you use the platform to help us identify areas for improvement. All data is collected in aggregate and anonymised form.
• Functional Cookies: Remembering your preferences such as language, display settings and login details (if you select "Remember Me") to streamline repeat visits.
• Analytics Cookies: Used to understand overall user behaviour for product development and user experience improvement purposes.

You can control or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality and your gaming experience.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection principles, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our data protection team via email [email protected] with the subject line "Personal Data Rights Request". We will process your request within 30 business days. Identity verification may be required before we can proceed with your request.

Judi365 is a platform exclusively for users aged 18 and above. We take the protection of children's privacy very seriously and implement the following measures:

• The judi365 registration process requires strict age verification. All applicants are required to prove they are at least 18 years of age.
• Judi365 does not knowingly collect any personal information from individuals under the age of 18.
• If we determine that a person under the age of 18 has registered or attempted to register, the account will be closed immediately and all collected data will be deleted without delay.
• Parents or guardians who believe their child may have registered or attempted to access the judi365 platform are encouraged to contact us immediately.

Judi365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. Any changes made will be handled as follows:

• Material changes to this policy will be communicated to members via their registered email at least 14 days before the changes take effect.
• A clear notice will be displayed on the platform's home page for a specified period to ensure all members are aware of the relevant changes.
• The "Updated" date at the top of this page will always reflect the latest version of our privacy policy.
• Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised privacy policy.
• If you do not agree with the changes, you have the right to close your account and request a withdrawal of your remaining balance before the changes take effect.

We encourage you to review this page periodically to ensure you are always up to date on how we protect your privacy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how judi365 handles your personal data, we encourage you to contact us directly. Our dedicated data protection team is ready to assist you:

• Data Protection Email: [email protected] (please state "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 directly on the judi365 platform for immediate response
• FAQ: Visit FAQ page us for answers to frequently asked questions about privacy and data security

We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests relating to personal data rights, the response period is within 30 business days in line with PDPA requirements.

If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia through their official channels.